About
Customer-focused and growth-minded professional with expertise in digital marketing, content creation, and client relationship management, adept at designing engaging brand strategies and optimizing sales processes. Proven ability to deliver value-driven solutions, increase customer engagement by up to 50%, and generate significant revenue through strategic content and campaign management. Skilled in leveraging multimedia tools and data analytics to expand brand reach, drive subscriber growth, and align business goals with customer satisfaction.
Work
Cheshire Internet Test & Training Centre, CITTC
|Social Media Manager & Designer
Remote
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Summary
Led social media content strategy and visual design to enhance brand presence and engage target audiences across multiple platforms.
Highlights
Developed original content and designs for Facebook, Instagram, and LinkedIn, significantly boosting online visibility and brand consistency.
Wrote clear, engaging captions and ensured all posts met rigorous editorial standards, improving audience comprehension and interaction.
Maintained plagiarism-free content and aligned visuals with core brand identity, strengthening brand integrity and customer loyalty.
Jude Umeano's YouTube Channel
|Script Writer/Editor
Remote
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Summary
Researched, wrote, and edited compelling scripts for a YouTube channel, focusing on complex tech topics to drive viewer engagement and subscriber growth.
Highlights
Researched trending topics in cryptocurrency, artificial intelligence, and Web3, ensuring content relevance and maximizing audience engagement.
Wrote compelling, audience-focused scripts tailored for YouTube, simplifying complex tech concepts into digestible narratives for a broad viewership.
Contributed to increased viewer retention and subscriber growth through strategic storytelling and data-driven topic selection.
Jarom Travels
|Social Media and Customer Engagement Specialist
Remote
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Summary
Optimized sales processes and enhanced customer engagement through strategic social media campaigns and educational initiatives for a travel brand.
Highlights
Optimized the sales process by designing branded visuals for social campaigns, contributing to increased lead conversion and client acquisition.
Enhanced customer engagement strategies to effectively nurture potential clients, guiding them through the sales funnel and preparing them for their travel journey.
Spearheaded the development and execution of the company's inaugural webinar, expanding brand reach and customer education to a wider audience.
Fiverr
|Freelance Content Writer/Editor
Remote
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Summary
Provided extensive content writing and editing services to diverse clients, specializing in SEO-driven content and achieving significant revenue generation.
Highlights
Delivered over 3,000 scripts for explainer videos and YouTube channels, generating more than $25,000 in revenue.
Specialized in creating SEO-driven content, email marketing campaigns, product descriptions, and engaging blog writing to boost client visibility.
Proofread and edited client submissions for clarity, tone, and grammatical accuracy, ensuring high-quality and professional deliverables.
Helped brands maintain consistent messaging and voice across various platforms, strengthening brand identity and market perception.
Absolute Lights and Switches Nig Ltd
|Customer Service/Store Manager
Abuja, Federal Capital Territory, Nigeria
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Summary
Managed customer service operations and administrative tasks, ensuring efficient store functionality and high levels of client satisfaction.
Highlights
Prepared purchase orders, sales quotations, and invoices, streamlining financial documentation and operational workflows.
Handled incoming calls, welcomed clients and visitors, and efficiently addressed inquiries, enhancing customer experience.
Maintained organized digital archives of documents and performed general office administration duties, ensuring operational efficiency and record accuracy.
Volunteer
Nobel PBC
|Intern
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Summary
Facilitated learning sessions for interns and contributed to event preparation, showcasing strong organizational and presentation skills.
Highlights
Facilitated engaging learning sessions for interns, contributing to their professional development and skill acquisition.
Collaborated effectively on expo preparation and delivered compelling presentations, enhancing event success and participant engagement.
The Future Africa
|Social Media Manager
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Summary
Managed social media content for live events and communications, significantly increasing engagement and supporting large-scale symposia.
Highlights
Managed content for live events, successfully increasing real-time engagement by 50% through strategic social media interventions.
Collaborated on communications strategies for a symposium with over 1,000 attendees, ensuring broad reach and effective information dissemination.
Designed compelling flyers, social posts, and live updates using Canva, enhancing event visibility and audience interaction.
Joint Initiative for Development
|Program Officer
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Summary
Coordinated program materials, conducted policy research, and managed communications to ensure high-impact engagement and efficient executive support.
Highlights
Prepared comprehensive program materials, policy research, and analysis, ensuring well-informed program activities.
Created, monitored, and disseminated written and spoken communications across multiple media, leading to high-impact stakeholder engagement.
Captured, processed, and organized incoming demands, ensuring effective management of the Executive Director's workload and priorities.
Education
Olabisi Onabanjo University
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Bachelor's degree
Animal/Livestock Husbandry and Production
Certificates
The McKinsey Forward Program
Issued By
McKinsey & Company
Master Data Analyst
Issued By
10Alytics
Skills
Marketing & Communication
Content Strategy, Campaign Planning, Social Media Management, Instagram, Facebook, LinkedIn, Twitter, Community Engagement, Brand Voice Development, Visual Storytelling, SEO Optimization, Email Marketing.
Brand & Business Development
Brand Strategy Design, Market Positioning, Customer Loyalty, Lead Generation, Client Relationship Management, Growth-Focused Initiatives.
Content Creation & Creative Tools
Copywriting, Caption Writing, Hashtag Strategy, Visual Design, Multimedia Production, Canva, Adobe InDesign, Adobe Illustrator, Adobe Animate, Character Animator, Adobe Premiere Pro, CapCut.
Productivity & Collaboration Tools
Monday, Zoho, Trello, Notion, Microsoft Teams, Google Workspace, Project Management, Cross-Functional Collaboration.
Data Analysis & Business Intelligence
Problem Solving, Microsoft Excel, SQL, Synthesizing Insights, Power BI, Data Visualization.
Customer Service
Customer Needs Analysis, Issue Resolution, Value-Driven Solutions, Customer Satisfaction, Client Inquiries Management.
Project Management
Strategic Planning, Campaign Execution, Timeline Management.